These are fantastic reflections. I particularly love the note about the upside down map – seeing problems from different vantage points is precisely what allows for new perspectives, inviting in innovation. I’m going to borrow that one 🙂
When people tell me they don’t know how to think like a business owner, I do exactly what you mentioned, I remind them that they are a customer. Remember your experiences as customer when making decisions and you’ll think like a business person. Being a business owner means being in tune with your customers.
Thank you for sharing!