Kevin, the tech entrepreneurship uses design thinking to create innovative solutions which resonate with their audiences. Part of design thinking is to work with your users/beneficiaries to co-create solutions. In the tech world, this is referred to as User Experience Design (UX). Consider how you might be able to engage both patients/families and care providers in designing something which meets everyone’s needs. Sometimes people thinks this means having a user base test a protype. It includes that, absolutely. But we sometimes forget to engage our beneficiaries right from the start. Start talking to people now as you begin to imagine how this could work.